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New bi-directional integration provides feed-back loop amongst buyer achievements and solution groups, makes it easier to collaborate and strengthen buyer practical experience
SAN FRANCISCO, CALIFORNIA, United states, January 24, 2023 /EINPresswire.com/ — Gainsight, the platform for Tough Growth™, and Productboard, the chief in solution management computer software, and now introduced a bi-directional integration in between Gainsight CS and Productboard that will help Item and Purchaser Results teams collaborate to drive buyer gratification and guide roadmap method. With this integration, Buyer Results teams can send buyer product or service feed-back from Gainsight straight into Productboard and observe their shopper products requests throughout the entire lifecycle. This orchestrated effort across features creates unparalleled shopper ordeals, resulting in greater retention charges and powers organizational progress.
“There’s normally misalignment among Buyer Good results and Merchandise teams. The two features tend to be siloed, separated by conflicting priorities and miscommunication,” mentioned Dave Killeen, Vice President of Product at Productboard. “With this new integration, we’re bridging that hole in between Shopper Good results and Product or service and providing them the applications they need to have to get the job done in lockstep to provide the characteristics and enhancements that encourage purchaser retention and adoption.”
“In today’s economic climate, productive expansion is the North Star for all firms. Client Good results and Solution groups need to work together to enhance Web Income Retention and product or service adoption to travel extensive-phrase, long lasting expansion,” claimed Karl Rumelhart, President of Item, Technologies, and World wide Functions at Gainsight. “This partnership will enable the two groups to collaborate more effortlessly and produce actual enterprise outcomes.”
Latest data from the 2022 Product Excellence Survey finds that 40% of Merchandise groups struggle to comprehend shoppers and purchaser desires, regardless of the market getting much better at capturing suggestions. If businesses truly want to undertake a a lot more consumer-centric frame of mind, executives want to aid collaboration among Item and Customer Good results. The two groups need a shared system and engineering that facilitates the sharing of client requirements and working experience, so they can operate alongside one another to far better produce on purchaser results.
The new integration joins current integrations with Gainsight PX and Insided. Taken alongside one another, Buyer Good results and Products groups can:
Focus Products Priorities by Delivering on Purchaser Requirements

Consumer Results Managers (CSMs) can now seize and share the voice of the consumer with Item groups, all in one put, which empowers them to affect the products roadmap. The integration permits for the sharing of knowledge from Gainsight CS, notably shopper health scores, together with the ask for, which tends to make it extremely precious for Merchandise groups. This delivers Item Administrators a new amount of visibility into buyer demands to boost prioritization and roadmap planning, including further insights into details like industries and the once-a-year recurring revenue (ARR) of the customers making individuals requests. In the meantime, the CSMs can stay up to day on the development of the features requested by every customer—ultimately driving expansion via improved retention fees and growing client advocacy through amplified loyalty.
Increase Collaboration

Merchandise opinions loops are the ultimate resource for improving upon a user’s encounter, pinpointing product or service shortfalls, and increasing products encounter. CSMs now have a seamless workflow to share buyer comments with merchandise supervisors to assist merchandise teams prioritize the proper attributes that will fix true customer needs and push progress for the group.
About Gainsight

Gainsight’s progressive platform aids providers of all sizes and industries travel tough progress by means of purchaser-led, products-led, and local community-led strategies. It provides a impressive set of purchaser achievement, product encounter, and neighborhood engagement alternatives that alongside one another permit enterprises to scale proficiently, produce alignment, and put the consumer at the heart of innovation. With Gainsight, it’s by no means been a lot easier to travel acquisition, raise item adoption, prevent churn, and increase with renewals and growth. Find out how major corporations this sort of as GE Electronic, SAP Concur, and Box use Gainsight at www.gainsight.com.
About Productboard

Productboard is a consumer-centric products administration system that can help businesses get the right products and solutions to sector, quicker. Around 5,000 companies, like Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to fully grasp what users require, prioritize what to establish future, and rally every person around their roadmap. With workplaces in San Francisco, Prague, and Vancouver, Productboard is backed by primary traders like Tiger Worldwide Administration, Index Ventures, Kleiner Perkins, Sequoia Money, and Bessemer Undertaking Companions. Study additional at productboard.com
Jordan Sher
Gainsight
+1 303-503-9246
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