Study how Product or service Operations Supervisors Morane Shemtov & Raphael Dozolme aided cross-purposeful teams at PayFit use Productboard to create much more collaborative and productive merchandise administration processes.

Here’s how PayFit drove adoption internally:

1. Tackle the discomfort factors upfront

Raphael suggests it is critical for the driver of any application modify to emphasize from the starting: “they had frustrations with the previous procedures and instruments, and you are attempting to enable them.” 

That way, the audience you are instruction can sense a bit considerably less hooked up to present-day platforms or processes — types they conceded were faulty. 

2. Nominate Revenue and Buyer Achievement champions from each and every item crew

Raphael claims it is useful to nominate inside champions from cross-useful teams, especially Profits and Customer Achievements staff members who have an investment in viewing Item thrive with the new system. Their help (and opinions) together the instruction journey will aid your corporation create workflows that do the job for every person.

3. Preserve naming conventions when doable

Up coming, Raphael claims this is a fantastic position in time to appear again and simplify current product procedures, as “things can get messy when you constantly build floors on leading of each and every other.” Here’s wherever he endorses checking out what might be really worth preserving, as well, like naming conventions.

“In Idea, we had a whole lot of naming fields for backlogs and roadmaps. We looked again at what was doing work, analyzed what was not, and attempted to create something new — but on the foundation of previous processes. That way, persons would previously know what to place in Productboard.”

Raphael Dozolme

Raphael Dozolme

Item Ops, PayFit

4. Aid teams settle for that some workflows will be changed — for everyone’s benefit

Once Raphael crafted have faith in amid solution administrators by holding methods anyone agreed were being effective, he manufactured clear: new processes had been even now in store, intended to assist everybody do their employment extra properly. Raphael paints a colorful picture of the trade that ensued. 

“We experienced a truce with Product persons: 2022 would be the year of destruction,” he states. “Lots of new processes were coming, and that meant we had to destroy some.” 

So, Raphael received to perform setting up out new procedures in Productboard — particularly how product or service supervisors really should consider and act on opinions.

5. Develop a new strategy with professionals on Merchandise process (Pro Expert services)

Here’s where he claims classes with Productboard’s Qualified Products and services crew proved in particular productive.

“We had workshops and assessments with the implementation team at Productboard to determine the processes we wished to have. We questioned our Customer Achievements crew to be a part of these conferences from almost the beginning and they ended up the first to give us comments like, ‘this tag is not understandable’ or ‘it’s much too complex,’ so it was good to get them definitely concerned.”

Raphael Dozolme

Raphael Dozolme

Products Ops, PayFit


You can browse a lot more about PayFit’s practical experience with Productboard here.

And, if you’re curious to try a demo — you can sign up now


Supply hyperlink