Having Customers at the Center of All Product Decisions

40% of Products groups struggle to recognize prospects and consumer needs

Gainsight and Productboard are fired up to announce a bi-directional integration in between Gainsight CS and Productboard that allows Product and Client Achievement teams collaborate to drive purchaser pleasure and tutorial roadmap method. 

With this integration, Consumer Achievement groups can deliver buyer product or service comments immediately into Productboard and track their customer product or service requests throughout the full lifecycle, without having leaving Gainsight. This orchestrated romantic relationship between Item and Shopper Accomplishment orgs creates unparalleled client encounters, ensuing in larger retention costs – not to mention powering organizational development.

Like lots of companies, Profits.io necessary to monitor and regulate purchaser demands for multiple items. Jeff Shelton, VP of Products, took gain of Productboard’s Insights aspect and the Gainsight CS integration to obtain just this. 

“Productboard gave us a focused room wherever we could refine our products and solutions based mostly on a products and purchaser-centric point of view.” – Jeff Shelton

Earnings.io’s item group now has a central put to assemble consumer comments from multiple inputs, and preserve customer accomplishment groups informed async. 

Read through on for an idea of what else this integration can empower groups to do.

Concentration Your Merchandise Priorities by Providing on Shopper Requirements

  • Permit CSMs to seize and share the voice of the consumer with merchandise teams
  • Allow PMs to use purchaser suggestions to enhance prioritization and roadmap organizing
  • Hold CSMs current on the status of features asked for by each individual customer, so they can hold customers “in the know”
  • Extend shopper advocacy through loyalty gains
  • Drive sturdy expansion through enhanced retention prices

Performance in Just about every Interaction

  • Automation eliminates the need for CSMs to manually communicate item requests to PMs throughout several tools
  • Make it possible for CSMs to track the status of characteristics, without having inquiring PMs for typical updates 
  • Visibility gains for CSMs to offer authentic-time updates on the status of merchandise requests via a transparency that builds believe in

Make improvements to Collaboration Among Your CS and Merchandise Groups

  • A seamless workflow for CS to share customer responses with PMs can help solution groups prioritize the right functions that will solve serious client requires and travel progress for the corporation

Item Management as an Extension of Shopper Achievements

By generating a shut-loop consumer comments system, prospects feel listened to and have their loyalty rewarded. This orchestrated exertion across functions generates unparalleled purchaser encounters, ensuing in bigger retention rates together with increased advocates to electric power your organization’s growth.

Read additional about this integration below.


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