Editor’s notice: This write-up was created by Daniel Tuohy, Purchaser Achievement Supervisor, Business

In our the latest 2022 Solution Excellence Report, we partnered with Products Collective to study about 1,400 solution professionals and leaders to far better realize the present-day condition of merchandise administration. We uncovered that 57% of respondents have an increased target on driving innovation and building the proper goods. But how can solution groups be confident that they are making what their clients in fact want? The similar report also shared that in these times of uncertainty, practically fifty percent of products groups surveyed claimed that they have an amplified aim on driving efficiencies throughout the merchandise group – but how can they demonstrate that they are? 

The Buyer Accomplishment crew at Productboard undertook a enormous amount of money of get the job done in 2022 to assist our shoppers solution these tough inquiries. At Productboard, our top intention is to aid our customers get the ideal items to market more quickly, so we desired to be able to help our prospects understand if they had been in fact obtaining the suitable items out and, if so, at what speed?  

Our CS group created new means, together with a purchaser benchmarking dataset dependent on above 5,000 international consumers, enabling superior knowledge of business overall performance. With this info – derived primarily from personal tech providers – our clients are capable to study about very best procedures from peers. For instance, comprehension how efficiently they’re shifting options by their products progress everyday living cycle in contrast to other prospects in their marketplace.

How we aid prospects have an understanding of the effects of their function

If you are a item manager or solution chief you’re accountable for driving enterprise results,  but it appears to be acquiring these outcomes is significantly demanding. In a imagined management paper surveying 500+ product or service selection makers, conducted by Forrester Consulting on behalf of Productboard, it was observed that achieving important company goals – this sort of as expanding client retention or rushing up solution enhancement everyday living cycles – is far more hard now than it was even two yrs in the past. The CS group is committed to helping our prospects with this challenge by supplying them new means and facts that can clearly show them the business impact their merchandise teams are driving.

Sentiment Survey

The CS workforce made a simple study to help our customers evaluate how their product groups spend time on our platform. We really encourage them to share the survey before and immediately after main alterations –  e.g. prior to and just after products onboarding. This study enabled clients to track reductions in the number of hours that their products teams have been paying out on common function functions (e.g. setting up roadmaps) which they could reference to demonstrate that their groups had been getting to be additional economical, encouraging to decrease operational expenditure.

You can access the template right here.

Benchmark Knowledge


The CS team at Productboard see the most effective shopper products teams generate the most business enterprise effects when they excel in the next 3 locations:

  1. Making a Voice of Consumer Plan: Capacity to use consumer feedback and insights to push merchandise choices
  2. Creating Organisational Alignment: Boost visibility and collaboration to strengthen inside alignment and a unified vision of merchandise direction
  3. Travel Product or service Efficiencies: Increase efficiency of merchandise group and have additional time for higher benefit tasks

Our system supports solution groups to excel in these regions and different knowledge details assist display if solution groups are carrying out as envisioned. For example, prospects can access our Effectiveness Report right inside Productboard which aids them identify which characteristics are using the longest to provide through their approach or in which bottlenecks exist. This details can assist our shoppers optimize their system, potentially assisting them deliver goods to market faster. 

To health supplement some of the self provider information that is offered within Productboard, Carolyn Thompson, a Senior Price Supervisor at Productboard, labored with our CS staff and facts analytics teams to enable create a brand new client benchmark dataset.

There is not a great deal data available on what good product or service management appears like, so we required to consider benefit of the insight we have into 5,000+ product or service orgs that are leveraging Productboard now. By normalizing the details and hunting throughout a broad vary of enterprise dimensions, industries, and areas we were in a position to get an plan of benchmarks for some key regions in product or service administration. The intention of this info is to assistance our buyers comprehend wherever they are at when compared to other organizations and support them detect locations of prospect. 

Carolyn Thompson, Senior Value Supervisor at Productboard

Benchmarking details stated

The benchmark data is refreshed on a periodic foundation and is made up of a variety of knowledge sets dependent on Productboard info from close to 5,000 customers at present the facts is skewed towards smaller sized tech firms. Every information set focuses on specific events or action inside of our platform related to the 3 parts formerly explained. The data was normalized by wanting only at ratios or percentages and not complete figures. 

To ascertain what excellent or terrific appears to be like like, we grouped the data into quartiles, designating the best quartile as ‘top performers’. For case in point, one knowledge set seems to be at the quantity of Capabilities shipped from Productboard that are connected to Goals (most normally used to keep track of corporation extensive objectives or bigger staff initiatives within Productboard). Prospects who are employing Aims in Productboard are extra probable to be making organizational alignment, therefore, we hypothesized that corporations who have the maximum percentage of delivered Options with connected Targets are best performers (major quartile).

The CS team have utilized the benchmark details to aid many shoppers recognize how their products administration performance compares towards friends, enabling them to far better understand not only their very own general performance, but give them more confidence to display to important stakeholders the effect that they are obtaining versus business enterprise goals.

Example 1: Capabilities with Insights Connected

Identical to the instance over, one more benchmarking info established looks at the range of Options transported from Productboard that are connected to Insights (mostly applied in Productboard to seize insights relevant to a products this kind of as consumer opinions). Prospects who are frequently linking Insights to Options in Productboard are far more probably to have a extra comprehensive understanding of their customers, enabling them to use this knowledge to make greater prioritization decisions which can lead to superior items their customers in fact want. 

In this example, you can see that organizations deemed top rated performers have 58% of Characteristics with Insights hooked up, whilst firms that are average have only 32% of Characteristics with Insights connected.

Instance 2: Performance in the Product Lifecycle

In this instance, the benchmarking info established looks at the range of times it will take a function to go from ‘Idea’ to ‘Released’ when searching at the regular merchandise development phases. Generally speaking, consumers who are ready to go features by their approach faster are equipped to bring solutions to market place quicker and deliver far more price to their very own consumers a lot more immediately. 

The benchmarking facts located that consumers considered major performers are equipped to get options to sector 60 days faster than average performers. As outlined before, our shoppers can accessibility our Performance Report correct inside of Productboard which delivers them with similar data about their possess method so they can see how characteristics are shifting by way of their individual solution growth life cycle. With this variety of details, our buyers can get a greater perception about how other shoppers are performing in their field or deep dive into their own data to aid uncover alternatives to become a lot more effective.

Productboard customer benchmarking data


The CS team has only not too long ago commenced to leverage this benchmarking facts with our buyers and it has served our prospects improved realize where prospects exist to boost their effectiveness and push a lot more impact for their organization. In the long run, as the benchmark information evolves and grows, we would potentially like to introduce segmentation so buyers would have the opportunity to benchmark themselves from even far more comparable customers (e.g. by corporation measurement, by industry).

At last, our product or service staff is presently performing on bringing additional self-support data to our buyers in Productboard with Allocation Stories (see knowledge which assists you recognize where by your groups are investing methods) and Progress Reports (see information which can help you comprehend how your groups are tracking in opposition to planned work). Wanting in advance in 2023, our item team is also doing work on new capabilities which will enable item teams tangibly show the effects they are acquiring in selected spots and be in a position to close the responses loop even much more successfully. 

For case in point, pretty soon end users will be capable to assess survey results specifically in Productboard soon after options have introduced to capture CSAT or NPS to assistance products teams superior understand how well their features have landed with their clients.

When starting off the analysis of a product’s good results you are usually covering three major spots earnings (ie. MRR or ARR), person action (ordinarily DAU/MAU), and consumer pleasure (CSAT or NPS) the key is the periodic analysis and collection of all three spots to get your interior item benchmark.
 Michael Stencl, Director of Products at Productboard


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